Privacy and cookies
Citizens Advice is committed to safeguarding your privacy, while providing a high quality of service. Citizens Advice will treat your personal information as confidential and your details will not be given or sold to anyone.
We will use the information collected online to help us understand more about how our site is used by visitors, and to develop and enhance our services to you.
First party cookies
Cookie name About this cookie (where known) Expires PHPSESSID Required so users can use the form and we can remember that you have told us you live in Croydon and where you are in the enquiry process At end of session / when you close the browser SIDNAME Legacy Cookie that is not used and does not store any personally identifiable information At end of session / when you close the browser
*cookie - a bit of information kept on a user's computer.
How you can manage or delete cookies
If you wish to restrict or block web browser cookies, the Help function within your browser should tell you how. Alternatively, these sites can provide more information on how to do this:
Your personal information
When you provide Citizens Advice with personal information, for example, when using the feedback form, we take steps to ensure that your information is treated securely. Our Citizens Advice information charter provides full details of how we handle your personal information.
Citizens Advice makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice cannot ensure or guarantee the security of information when it is being transmitted.