Click on the underlined words to take you to the information. If these do not help you to solve your problem, then scroll down to the bottom of the page and click on the link to Email Advice.
The following websites offer useful help and information on general consumer issues:
Consumer fact sheets
Citizens Advice consumer helplineIf you are unable to find the answer to your problem, the Citizens Advice consumer helpline may be able to help you. Further information is available here.